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You are leading all customer service teams within the Supply Chain division (UK and continent) and the Supply Chain Integration team.    You are managing the day-to-day relation and performance of our customers, whilst also identifying and executing the long-term objectives.  Together with your team you optimize customer relationships.  You organize the teams and processes in the most efficient way so we can service our customers in the best way.  You will also be responsible for the performance (KPI’s) towards our customers through analyzing current performance, identifying and implementing an improvement action plan.  You are passionate about on-time delivery, free of damage and accurate transaction.

In this role you report to the Commercial and Business Development Director of the BU Supply Chain.

Your role & responsibilities

  • You lead all Customer Service and Supply Chain Integration teams for the Supply Chain division (Hull and Zeebrugge).
  • You develop people and help others to grow through close coaching and training.
  • You focus on delivering high levels of service to our customers (on-time delivery, free of damage, accurate transactions, cost efficient).
  • You improve our methods, procedures, systems and analytical tools required to measure and improve performance.  You are passionate about Continuous Improvement.
  • You manage, discuss and improve our KPI’s attitude towards customers in collaboration with the Sales team.
  • You identify and execute improvement projects.
  • You ensure development and implementation of actions plans with key customers in close collaboration with the Key Account Managers and the Operational teams.
  • You ensure flawless execution in new product flow from and to customers.
  • You make a yearly action plan for the department linked to the strategy of our company and the needs of our customers.
  • You collaborate closely with all teams (Sales,Operations, Business and Data analysts…). You build relationships, create partnerships, build trust, share ideas and deliver results.
  • You manage the teams in terms of organization, planning, holidays and development plans.
  • You implement training & uniform work instructions for the team


Baron De Maerelaan, Zeebrugge

Your Profile

  • Minimum Bachelor. Preferably Master level in economics, operations/supply chain or sales/marketing
  • Minimum 10 years of work experience
  • You are willing to travel (max 20% of the time). Your headoffice is Zeebrugge, Belgium
  • You communicate effortlessly in Dutch and English.
  • You are a strong people manager/coach and inspire and motivate your team.
  • You have great empathy.
  • Taking the initiative is in your nature and you always have an eye for good communication and cooperation with others.
  • You are strongly customer-oriented and understand their commercial needs.
  • You are analytically strong and decisive.
  • You remain calm in stressful situations and are strong in problem-solving.


What we offer:

  • Full-time contract
  • Internal training on the job
  • You will receive responsibilities and be involved
  • Personal growth within an international, family-owned and dynamic environment
  • Market-based salary including fringe benefits.
  • ECS works in an ICT environment with the latest reliable technologies. 

Are you interested?

Send your CV to hr@ecs.be