Customer Service Teamleader

Are you creative? Do you see solutions rather than problems? Do you get your motivation from satisfied customers and would you like to develop your skills in a dynamic family business on the Customer Service department? Then we would like to get in touch with you!

What can you expect:

A varied job within a fast growing and innovative company. You work daily with your team to provide the best service for our customers. The lines are short and you will learn a lot from and with each other. You have a lot of contact with your direct colleagues, both at the office in Venlo and at the headquarters in Zeebrugge. You switch quickly, by phone or just walk to your colleague at the office. Contact with colleagues and customers gives you energy every day!

Your role and responsibilities:

• You are the lynchpin between the customer, commercial and operational departments. You ensure that the agreements made are fulfilled.  
• You handle and process transport bookings and proactively advise the customer where necessary.
• You maintain personal contact with the customer during daily operations.
• You maintain overview and optimize agreements by coming up with creative solutions.

Your profile:

• You enjoy interacting with people. You preferably have some experience in a Customer Service environment or experience with customer contact.
• You like to work in a team.  
• You are stress resistant and can keep an overview.
• You are fluent in the Dutch and English language in word and writing. Knowledge of the German language is a plus.
• You are available full time (40 hours).
• You have completed at least an MBO level 4 education or you are a HBO starter and you like to start your career in the logistic heart of Venlo.