Incident Procedure

As ECS2XL stands for CSR – Creating Sustainable Reliable logistics, we are committed to provide a high quality and sustainable service to our customers and/or suppliers and therefore strive to work in an open and accountable way that builds trust and respect of all our stakeholders.  Therefore, we would like to inform you of our incident handling procedure.


This procedure is to assure that, in case of an incident, accident or near miss, a consistent process is initiated with dedicated ownership to promptly handle the incident in order to:


  • minimize the impact or effect of the incident on people, planet and profit;
  • inform all appropriate stakeholders[1] timely and with correct information;
  • learn valuable lessons for the future.


This procdure is applicable for any incident[2] that caused potential or actual damage to products or any incident where legal, (food)security, (food)safety, health, quality and environmental issues or potential emergency situations (can) arise.


ECS2XL Formal Incident Procedure:

[1] Stakeholders: client, local authorities, internal ECS2XL owners, senior management.

[2] Incident: an incident, accident or near miss.